Shipping policy

At Tsuru, we pride ourselves on providing seamless logistics solutions to ensure swift and reliable delivery of our products to our valued customers. Below, you'll find our comprehensive logistics policy:

Trade Name: Tsuru
Contact Information:

Shipping Details:

  • Origin: All shipments originate from our headquarters in Halifax, Canada.
  • Target Markets: Our primary target markets currently include Canada and North America.
  • Shipping Cost: We offer free shipping for orders totaling 150 CAD or more.
  • Delivery Time: Orders are processed promptly, and standard delivery times vary based on destination. Customers will receive a tracking number to monitor their shipment's progress.

Shipping Methods:

  • Standard Shipping: Utilizing trusted shipping carriers, we offer standard delivery services for all orders.
  • Expedited Shipping: For customers who require faster delivery, expedited shipping options are available at an additional cost.

International Shipping:

  • Customs and Duties: For international orders, customers are responsible for any applicable customs duties or taxes imposed by their respective countries.
  • Delivery Times: International delivery times may vary depending on customs clearance and local postal services.

Returns and Exchanges:

  • Policy: We strive to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us within [insert days] days of receipt to arrange for returns or exchanges.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Customer Support:

  • Assistance: Our dedicated customer support team is available to assist with any inquiries or concerns regarding shipping, tracking, or delivery.
  • Contact Methods: Customers can reach us via phone at 902-220-3962 or email at info@tsuru.com.

Note: Our logistics policy is subject to change. For the most up-to-date information regarding shipping rates, delivery times, and policies, please refer to our website or contact us directly.

At Tsuru, we prioritize the satisfaction of our customers and are committed to providing a seamless shipping experience.