Politique de remboursement

Ensuring customer satisfaction is paramount at Tsuru. We strive to provide a fair and transparent refund policy to address any concerns our valued customers may have. Please review the following details regarding our refund policy:

  1. Trade Name: Tsuru
  2. Contact Information:

      3. Physical Address: 6016 Pepperell Street, Halifax NS B3H 2N7, Canada

    Refund Eligibility:

    • Partial Refunds: We offer partial refunds on certain products. Please note that items such as intimate products and lingerie are not eligible for refunds or exchanges for hygienic reasons.
    • Return Window: The timeframe for returns or exchanges varies depending on the condition of the product. Please contact us directly to discuss the specific circumstances of your return.

    Conditions for Refunds:

    • Product Condition: To be eligible for a refund, the product must be in brand new, unused condition with all original packaging intact.
    • Exceptions: Products that have been used, damaged, or altered in any way may not be eligible for a refund.
    • Refund Processing: Refunds will be processed once the returned item has been received and inspected by our team.

    Return Address:

    • Address: Please ship all eligible returns to: 6016 Pepperell Street, Halifax NS B3H 2N7, Canada

    Contact Us:

    • Assistance: Should you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.
    • Contact Methods: You can contact us via phone at 902-220-3962 or email us at info@tsuru.com. Our team is dedicated to providing prompt and helpful assistance with your refund inquiries.

    Important Note: Our refund policy is subject to change and may be updated periodically. For the most accurate and up-to-date information regarding our refund policy, please refer to our website or contact us directly.

    At Tsuru, we value the trust and satisfaction of our customers. We're committed to addressing any issues promptly and fairly to ensure a positive shopping experience for all.